Kia cee'd 1.6 CRDi GT-LINE

In all the years that my husband and I have boughtcars, we have never experienced patience and care that Ken gave us. As myhusband has early signs of Dementia, Ken went out of his way to make sure thathe was comfortable with the purchase and he showed patience and kindnesstowards my husband. He even brought the car out to our house because my husbandfelt more comfortable and at ease with this arrangement. Right from the startof the purchase to the end, Ken's knowledge and professionalism was second tonone. And finally, at handover, to receive a bouquet of flowers and a Kia coatfor my husband was amazing.

All three members of the team.
Kenneth who was my sales advisor .Rob manager whom explained finances andapprentice Matt whom helped complete the paperwork and explained the functionsof my new car .super team work .

All the staff was excellent from start to finish.
Very helpful on everything nothing was to much for them to deal with.
Good people to deal with.

We were very well looked after and explained every item of the car to us.

We were offered and taken on a test drive - nothing was any bother to Robert Baldwin (sales advisor)

Paul Boner (sales advisor) was a great help from start to finish. Polite and helpful, gave great advice on the car we purchased.

We'd recommend Paul to anyone considering purchasing a car.

May thanks Paul! 

Matthew Legg. From the moment I entered the showroomwith just a vague idea about which car I wanted was amazing. He was very easyto talk to. He kept me informed by email or telephone at all times. The wholeteam at City Kia are great.

Matt and Rob from Kia Newbury were both outstanding.Highly recommended and excellent service. Thank you so much.

The Manager Rob; understood what I needed, focused on what I wanted todiscuss - the price didn't matter, the expertise and engaging approach did.

Keevin Gaitskell. From start to finish he gave usexcellent customer service. There was no pressure to buy, all our questionsanswered. A fantastic part exchange offered on our car and a deal too good tobe missed. He was very helpful and un biased with his advice. The day wecollected the car was amazing! Totally didn't expect the service we received:the car looked immaculate inside and out and it was hidden like a surpriseunder a black cover in the showroom. It was a great experience revealing it! Wealso weren't expecting mats & a full tank of fuel or the flowers so all ofthis made it really special. We have bought many cars over the years from maindealers and independent garages but have never had an experience as good asthis. Thanks Kia/Keevin, we are delighted!

We dealt with the manager (can't remember his name)he was great, he was open and honest with everything, we went to Peugeot beforeKia and there customer service was horrible, they came across very secretivewith everything, always disappearing into an office out of ear shot, where asKia were great, all options were discussed with us openly.
We then finalised the deal with Ken, absolutely lovely bloke, would definatelydeal with Kia again just based on customer service. Have already recommendedthem to a friend. Thankyou to the Kia team at Newbury x

Hi Kia,

 

I Would just like to thank Ronnie Miller,for his outstandingservice when purchaseing my new Kia Rio.I was never once made to feel pushed orto make a wrong descision,or to feel rushed in any way.I felt the service wasmore like dealing with a family friend than a complete stranger.Very personaland efficient will all the process and procedures.

 

I would also like to thank Danny Moffat,who took me through allthe controls in the car,this made me feel very confident driving away.Thiswould be the second time that Danny assisted me with that.

 

It was also very nice to be introduced to the Sales Manager LeeWilson,again excellent customer service with a touch of finesse.

 

I love my Kia and have enjoyed doing business with yourselves overthe last year.I will personally recommend you to everybody I know.

 

Thanks again guys

From my point of view, all was just perfect! 
I had a good time at the shop looking at my car. Then the day I was picking it up was also very good. All was explained and I got help with things I didn't know about.

Very nice time!

I will tell all my friends where I went to buy my car.

Thanks! And well done, you've been great!

Our main contact for the deal was Ken Morgan. Hekept in touch, advised of the status and resolved minor queries to our completesatisfaction. The final hand over was professional but friendly and he was apleasure to do business with. A credit to the team.