I recently purchased a used car from TMS Kia Loughborough, and the entire experience was outstanding from start to finish.
The team maintained constant communication throughout the process and were completely transparent at every stage, which gave me great confidence in my purchase. While there were a few issues after I took delivery of the vehicle, these were handled professionally, promptly, and with genuine care for customer satisfaction.
What really sets TMS Kia Loughborough apart is their exceptional aftercare. Nothing was too much trouble, and they went above and beyond to ensure everything was resolved to an excellent standard. Their commitment to customer service didn't end when the sale was completed—it continued long afterwards.
I would highly recommend TMS Kia Loughborough to anyone looking for a quality used car backed by honest service, professionalism, and first-class aftercare. A fantastic dealership and a credit to the Kia brand

Recent service and MOT, handled professionally and efficiently as usual. A great team, Jay and Caitlin are clear in their communication and always polite and welcoming. Great customer care.

Very happy with our new Kia from TMS in Loughborough. Steve was very professional in dealing with the whole process from start to finish. Nothing was too much trouble in answering any queries. Would highly recommend them after such a positive experience

I bought my previous car from here three years ago and that was fine, but I found that the experience was just okay, however going back more recently to trade my car in for a new vehicle was completely different. In no small part to Shuck and Damon who are very helpful and went above and beyond to ensure that my sale was as painless as possible. Particularly Shuck, who was always responsive to emails and would not rest until I got the best deal possible. Add to that I am extremely pleased with my car. Can’t recommend highly enough

I recently purchased a Kia EV3 from TMS Loughborough and my experience was very good throughout. I first test drove the car more than six months earlier. Russell, who took me out for the drive, was very helpful and explained the car’s features clearly and in an unhurried way. That was particularly important to me as someone new to EVs. There was no pressure to buy, just an informative demonstration of the vehicle, with all my questions answered clearly. Although I did not buy at that stage, the initial impression stayed with me. When I later decided to go ahead, I returned to TMS Loughborough and saw Russell again. The negotiation was straightforward, and the handover and collection were timely, informative and well organised. He also took the time to cover the questions I had and has continued to be very helpful with post-sale queries and the practicalities of learning how to use the vehicle. Choosing the right car is only part of the decision; choosing the right dealer is just as important and is often overlooked. In my experience so far, TMS Loughborough has ticked all the right boxes. I was left with a genuine feeling of trust, which is unusual in car sales, and I would have no hesitation in recommending this dealership to anyone seriously considering a Kia.

Steve was so helpful throughout the whole process of buying my car. I would definitely recommend!

Dan and Nigel’s service through the entire process was impeccable. From quoting to getting the lease and delivery over the line was first class. Smaller team than my local dealer but that meant the service was better. My 3rd Kia from this dealer. Great car. Thanks guys!

Nigel Pepper was excellent is helping me purchase of my car from start to finish. He supported me with all aspects of admin which was a life saver. He even picked me up to collect my car. What a fantastic service and credit to Nigel. Kia Loughborough thank you for an excellent service Highly recommend you go to Nigel if your buying a car and a true gentleman.

Russell was really helpful when we were buying our first electric car from him. He put plenty of time in his diary for us to ensure that we could get to know the key features of the car. He was very friendly and knowledgeable

I was looking for a top quality used car. Saw one online at TMS Kia Loughborough.
I travelled from Portsmouth (174 miles away) to view and wasn’t disappointed. Definitely only quality used cars at this dealership.
Steve was incredibly helpful, knowledgeable and friendly, as were all the staff.
Purchased the vehicle and couldn’t be happier.
Would absolutely recommend this dealership.

Went here to purchase my daughter’s first car, and Steve looked after us fantastically. The whole process was smooth, professional, and friendly. My daughter is absolutely thrilled with her brand new Kia Picanto GT-Line S. Couldn’t have asked for a better experience!

We have just taken delivery of our new Sportage. Everything from our initial test drive to completion of purchase was handled by Senior Sales Executive, Russell, with total professionalism, courtesy and helpfulness. Upon hand over of the car he was very helpful and explained everything we needed to know and answered all our questions. He set up the Kia Connect app. for us which was really helpful. Great to do business with a friendly organisation. Well done all.